Delivery & Returns
Delivery policy
PURCHASES OVER 180 LEI HAVE FREE SHIPPING.
The products are delivered to the address indicated by the buyer, as the delivery address, within a maximum of 3/5 working days from the order confirmation date for all products that are in stock.
In special cases, a specific delivery date can be agreed. The address and specific delivery conditions will be established together with or communicated to the buyer, after the order has been made and confirmed.
The cost of transport is the exclusive responsibility of the buyer. The ordered products are delivered anywhere in Romania, by fast courier services or another method desired by the customer. If the method of delivery is established by the customer, the delivery of the products will be made at the exclusive risk of the buyer.
No deliveries are made to PO Boxes and Post Offices or with the Romanian Post courier service. Please check, upon delivery, the compliance of the order: the number of boxes, the integrity of the package, the correspondence of the delivery code with the one in the order.
Please report any lack of compliance, in writing, both in the courier company's documentation and at office@fundatia-adept.org.
If the received product is damaged, it is recommended to return it in its original condition, through the same carrier, without using it and without removing the labels. The loss or damage of the products ordered on the Website is the buyer's responsibility, once the transport documents are signed. In the case of returning the ordered products for any reason, the seller cannot be obliged to refund the customer the costs related to the sale and/or the transport costs (ie both the delivery costs and the costs of returning the products), with the exception of the situations expressly regulated in these TCG. In case of refusal of receipt/impossibility of delivery for reasons attributable to the buyer/recipient of the order, the seller does not assume any responsibility regarding the condition of the ordered products and does not in any way ensure the partial or full return of the order value.
The recipient of the package can be contacted by phone before delivery, to establish the distribution route. The recipient will not be told in advance what exactly he is going to receive, using the general term "parcel".
Our company does not assume any obligation if the delivery cannot be made due to erroneous delivery information, the recipient's refusal to receive or if the recipient cannot be contacted using the data provided by the customer, extreme weather conditions (for example: code yellow / code red / code orange), limited access to the address, very busy periods such as February 14, March 1, March 8, Easter, Christmas, January 1, etc. We undertake to provide the details regarding the status of a delivery to our customers as soon as possible when they are requested, by phone or in writing, using the contact details published on the seller's website, and to do everything possible to facilitate the delivery orders.
Return
The provisions of section 6 of these TCG are applicable exclusively with regard to the sale of products through the www.fruleco.ro website, based on orders made in their own name by natural persons who have the capacity of consumers, provided that these orders to be carried out in their own name and interest.
If the provisions of this section, which apply cumulatively with the rest of the TCG provisions, are contradictory to any other provisions within these TCG, the provisions of section 6 prevail, which are supplemented with any imperative provisions that regulate consumer rights.
At the same time, in the event that these TCG are contradictory to the mandatory legal provisions that regulate certain rights in favor of natural persons, traders, in force on the date of conclusion of the sale, the legal provisions regarding consumer protection prevail.
6.1 The buyer has the right to notify the merchant in writing that he gives up the purchase, without penalties and without citing a reason, within 14 working days of receiving the products.
The direct costs of returning the products are the sole responsibility of the buyer. At the same time, the transport of the products for return is carried out at the risk of the buyer, until the moment of signing the receipt by the legal representative of the seller or the person expressly authorized to receive the returned products.
To exercise the right to unilaterally terminate the contract, you must inform us in writing, at office@fundatia-adept.org. The reimbursement of the amounts will be made within 14 days from the date of receipt of the products by the seller, with cumulative compliance with the conditions established for the return, the date on which the seller will confirm the receipt and operation of the unilateral denunciation, to the extent that the cumulative conditions of this section.
Sales-purchase contracts with products considered perishable (with this mention marked on the packaging and in the details of the product on the website) cannot be unilaterally denounced, respectively products which by their nature cannot be re-used or which can degrade or deteriorate quickly, as well as any made-to-order and/or customized products, made according to the consumer's specifications.
In order to accept the return of the products, they must be in the same condition in which they were delivered (to have the original labels and packaging, not to be used or damaged; the integrity of the accompanying documents, with which the seller delivered the product).
6.2. In accordance with Law no. 296/2004 regarding the Consumer Code and Law no. GEO 140/2021 regarding the sale of products and their associated guarantees
We declare that the delivered product corresponds to the description made on the www.fruleco.ro website, respectively respects the qualities described in the product presentation section. The seller is responsible for the lack of conformity existing at the time of delivery of the products.
The seller cannot be held liable for damages caused to the customer based on the latter's assessments/estimates regarding product qualities that were not expressly mentioned in the product description.
Store Policy
Personal data
According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free circulation of such data, amended and supplemented, www.fruleco.ro has the obligation to manage in safe conditions and only for the specified purposes, the personal data that we you provide them about yourself. The purpose of data collection is: informing users about the status of the account on www.fruleco.ro, informing users/customers about the evolution and status of orders, evaluating the products and services offered, for advertising, marketing and advertising.
Personal data
According to the requirements of Law no. 677/2001 for the protection of individuals with regard to the processing of personal data and the free circulation of such data, amended and supplemented, www.fruleco.ro has the obligation to manage in safe conditions and only for the specified purposes, the personal data that we you provide them about yourself. The purpose of data collection is: informing users about the status of the account on www.fruleco.ro, informing users/customers about the evolution and status of orders, evaluating the products and services offered, for advertising, marketing and advertising.
Thus, www.fruleco.ro can notify users about current offers through the weekly newsletter, and can send greetings, gift coupons or other special messages. www.fruleco.ro does not promote SPAM. Any user who has explicitly provided his email address on the www.fruleco.ro website can opt for its deletion from our database, through a written request, sent to the address in the contact section, from the email address provided by the customer when creating the account.
Your personal data will be used for the purpose for which you provided it, to administer, support and evaluate our services and prevent breaches of security, the law and our contractual terms.
Also, www.fruleco.ro will provide your personal data to other companies with which it is in partnership, but only after we have ensured through a contract that this information is kept safe and that the provision of this information personal data is done according to the legislation in force, as follows: service providers of marketing services, telemarketing or other services, other companies with which we can develop joint programs for offering our products and services on the market, insurers.
Your personal information can also be provided to the Public Prosecutor's Office, the Police, the Courts and other authorized state bodies, based on and within the limits of the legal provisions and as a result of express requests.
According to Law no. 677/2001, you benefit from the right of access, intervention on the data, the right not to be subject to an individual decision and the right to go to court. At the same time, you have the right to object to the processing of your personal data and to request the deletion of the data, except in the cases provided by law. To exercise these rights, you can send us a written, dated and signed request to office@fundatia-adept.org.
Any dispute arising between Fundatia Adept Transilvania SRL and the client will be resolved amicably. If this is not possible, the dispute will be settled by the competent Romanian courts.
General clauses
This document establishes the conditions for the sale and purchase of products through the www.fruleco.ro website, including the terms and conditions under which you can use the www.fruleco.ro website.
Also, access to the site will be made under the authority of the terms and conditions presented in this document. The use of the site as a visitor, registration as a user and the purchase of products from the range offered on the site implicitly assume the tacit and unreserved acceptance of these terms and conditions, with all the consequences arising from them.
The use of the site will be done with the aim of viewing the products and information about them and about the store, as well as creating an account that will be used to purchase the desired products. The use of the site for purposes other than those mentioned is prohibited.
Razvan Idicel can at any time make changes to the content of the website www.fruleco.ro, changes to the structure and accessibility, can stop providing information on the site, without requiring prior agreement and without giving any notification to users or third parties .